Jabber To Webex Teams Migration

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Bulk Configure Users in Cisco Webex Control Hub

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You can configure up to 20,000 Jabber users in the Control Hub using a CSV file. When you add the user information in the CSV file, you can also assign services to the users.

Procedure

Step 1

From the customer view in https://admin.webex.com go to Users, click Manage Users and choose CSV Add or Modify Users.

You might see a message about sending welcome emails to the users. Click Next to proceed or cancel and change your account settings.

Step 2

Click Export to download a CSV file with the current configuration for your users. Click download CSV template to download a template without your current user information instead.

In the CSV file that you download, you can update the existing information or add a new user on an empty row. Enter the following information in the available columns:

  • To assign a service, add True in that service's column, and to exclude a service, add False.

  • User ID/Email (Required)—Enter the user information.

  • For your Jabber deployment enter information for each user in the following columns of the CSV file:

    • Jabber team messaging mode—Add True to assign team messaging mode to your Jabber users.

    • Jabber calling—Add True to assign Jabber calling to your users.

    • UC Manager Profile—Add your Cisco UC Manager profile name from Control Hub.

    • Contact Migration Required—Add True to migrate users' contacts from Webex Messenger or the Cisco Unified Communications Manager IM & Presence service to their Jabber contacts.

      Note

      ContactMigrationCompleted remains False by default, allowing an administrator to later perform contact migration for specific users.

    • Upgrade Profile—Add the profile name if you created one. This setting does not apply for mobile clients.

  • If you have an active license template, leave all the service columns blank. The Control Hub automatically assigns the template for the new user in that row.

Step 3

Click Import, select your file, and click Open.

Step 4

Choose either Add services only or Add and remove services.

If you have an active license template, choose Add services only.

Step 5

Click Submit.

Submitting the CSV file uploads it and creates your task. You can close the browser or this window and your task continues to run. You can review the progress of tasks. For more information, see Manage Tasks in Cisco Webex Control Hub.

Can You Really Combine Cisco Jabber, Slack, and Webex?

Cisco recently announced businesses can now connect Cisco Jabber to the Webex cloud.

This new hybrid solution for communication is excellent for companies making a gradual migration to Webex and start benefiting from additional Webex productivity tools.

This all seems great, until you realise you have users that have both Slack and Jabber.

Organizations using Jabber will have the opportunity to enable Team Messaging modes.

This upgrade will bring core features of Webex into Jabber – and now even UC-One SaaS.

On-premises and cloud users should benefit from a more consistent experience.

If you’re keeping your infrastructure on-premises for now, the new integration means you can still access the features of the Webex cloud.

Cisco intends this integration to be a bridge for people moving from Jabber to Webex.

Why migrate Jabber to Webex?

Jabber To Webex Teams Migration

The hybrid setup is useful for today’s enterprises. It ensures that you can federate your Jabber client with Webex. That means that users in both platforms can connect without switching apps.

Essentially, Cisco is offering an alternative approach to the rip and replace migration method.

Rather than telling team members they can no longer use a specific app and removing it from the workforce; you can transition them slowly. Drivers heartsine usb devices.

To set up interoperability:

Tool
  • Add your organization to the Cisco Platform Identity service. Check in the Cisco Control Hub to see if your business has already been added.
  • Set up SSO for Cisco Platform Identity if you use single-sign-on for Webex
  • Go to the Control Hub and click on Services then choose Message > Messenger
  • Scroll down to Options and click on Cisco Webex / Jabber Interop then hit save

While this solution supports your Jabber and Cisco Webex users, it doesn’t help team members using other apps.

What do you do if you have employees on Slack too? There’s no button for Jabber and Slack or Webex and Slack interoperability.

Migrating Slack to Cisco Webex

Unlike a migration from Jabber to Cisco Webex, moving from Slack to Webex is much harder.

You’ll need to move all of the data in your Slack workspaces into Cisco.

This means:

  • Visiting Your Profile > Admin > Workplace Settings.
  • Clicking on Import/Export Data and download all of your information.
  • Sending your content directly to Webex if it’s smaller than 2GB. If you have more than 2GB of data, you’ll need a third-party service like Dropbox.

If the files you move from Slack to Cisco Webex are too large, you may end up losing critical data packets.

Jabber To Webex Teams Migration

You’ll also have the challenge of encouraging adoption to face with a migration from Slack to Webex.

Your Slack users can easily continue to use their favorite app behind your back if they’re not happy on Cisco. That’s where problems like shadow IT and workplace silos begin to emerge.

Why choose integration over migration when dealing with Jabber and Slack?

Humans are creatures of habit.

We decide which tools we like to use and stick by them.

By integrating Jabber and Webex, Cisco is creating a familiar environment that your staff members may feel more comfortable adopting.

However, this doesn’t solve the problems of migrating users from other tools to Webex.

Dataq instrument driver. Even if you managed to transition all of your employees successfully, you might find that you need to compromise on tools and plugins.

Jabber

Not all collaboration apps feature the same integrations.

Cisco Jabber Webex Meeting

This means that your workflow suffers while your employees adapt to the alternatives.

The good news is that there is a better way.

Rather than forcing users to choose from Slack and Cisco Webex, Mio can help.

Jabber to webex teams migration

Mio for Slack and Cisco Webex

It’s becoming easier for companies to connect teams on dispersed apps from the same vendor.

Jabber To Webex Teams Migration App

However, the challenge comes in syncing staff members, regardless of what app they use.

The good news is that there are innovators out there working to solve this integration issue.

Mio integrates your messaging platforms.

With Mio, you can avoid vendor lock-in and give your teams the freedom to use the apps they prefer.

Whether you’re messaging on Slack or Cisco Webex, your employees will be able to see and connect with each other seamlessly.

You can even send a file to a user on Slack through Cisco Webex, and vice versa.

Are you ready to discover what you can accomplish with Mio?

📽️ Learn more with this video!

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